Ticketing Service Agreement


Ticketing Service Agreement

0 Reviews star star star star star

Basic Info

  • Applicable Region UAE
  • Available Languages
    English & Arabic
  • Document No 0000695
  • Version V 1.0
  • Last Updated 02-08-2024
  • Reviews 0
Document Summary

This is an agreement between a service provider (who provides a ticketing service) and a promoter (who is using the service), whereby the service provider provides ticketing services to the promoter for an event organized by the promoter.

The agreement outlines the terms of the ticketing service, including the guarantee payment that the service provider will make to the promoter, and the payments that the service provider will receive from ticket sales.


The Promoter has several obligations in this agreement:

Firstly, the promoter agrees to guarantee a certain percentage of the saleable capacity of the event to the Service Provider, with certain exclusions.

Secondly, the Promoter must indemnify and hold the Service Provider harmless from any losses resulting from incorrect information provided by the Promoter.

Finally, the Promoter is solely responsible for organizing the event and setting ticket prices.

In the Emirate of Dubai, before hosting an event, a permit from Dubai Economy and Tourism is required. Companies wishing to use their own ticketing systems to sell tickets electronically must integrate with Dubai Economy and Tourism e-ticketing API.

The issuance of event tickets is governed by Dubai Decree No. 25 of 2013 on the Electronic System for Licensing Events, and marketing and Distributing Tickets in the Emirate of Dubai.

This agreement contains the following sections:

  1. Definitions and Interpretation
  2. Agreement
  3. Term
  4. Service Provider Site
  5. Tickets
  6. Venue Box Office
  7. Scanning
  8. Marketing
  9. Promoter’s Obligations
  10. Fees and Payment
  11. Warranties
  12. Set-off
  13. Waiver
  14. Data Protection
  15. Remedies
  16. Force Majeure
  17. Assignment
  18. Termination
  19. Consequences of Termination
  20. Confidentiality
  21. Costs and Expenses
  22. Entire Agreement
  23. Variation
  24. Severability
  25. Notices
  26. Counterparts
  27. Third Party Rights
  28. Governing Law and Jurisdiction
  29. Language


This document is intended for use in the Emirate of Dubai.


This document is provided for reference only and is not intended to be, and should not be considered, legal advice. Determinations about whether this document will be appropriate in your particular situation or jurisdiction should be made after consultation with a legal counsel. Kanoony will not assume any legal liability that may arise from the use of this document.

Before Execution

  • The information on this front page or contained in the headers and footers of this instrument are for guidance purposes only.
  • Please delete this front page together with the information contained in the headers, footers, and the endnotes prior to circulating this letter. Where square brackets […] and highlights are used in the document, it indicates that there is missing or incomplete information which will need to be incorporated prior to signature.
  • Please remove the square brackets and all highlighting prior to signature.