Service Agreement - Customer Support Call Centre


Service Agreement - Customer Support Call Centre

Basic Info

  • Applicable Region UAE
  • Available Languages
    English & Arabic
  • Document No 0000785
  • Version V 1.0
  • Last Updated 02-28-2024
  • Reviews 0
Document Summary

This Service Agreement sets forth the terms and conditions for the set up and operation of a customer support call center between a company and an agency, wherein the agency will provide phone and email support; manage all inbound emails from customers; and provide detailed reports related to the Services to the Company on a weekly basis.

The agreement outlines various provisions between the company and the agency, including indemnification, intellectual property rights, notices and general terms.


This agreement includes the following sections:

  1. Engagement of the Agency
  2. The Services
  3. Confidentiality
  4. Fees and Payments
  5. Term and Termination
  6. Indemnification
  7. Intellectual Property
  8. Notices
  9. General Terms 


This document is intended for use in the United Arab Emirates.


This document is provided for reference only and is not intended to be, and should not be considered, legal advice. Determinations about whether this document will be appropriate in your particular situation or jurisdiction should be made after consultation with a legal counsel. Kanoony will not assume any legal liability that may arise from the use of this document.

Before Execution

  • The information on this front page or contained in the headers and footers of this instrument are for guidance purposes only.
  • Please delete this front page together with the information contained in the headers, footers, and the endnotes prior to circulating this letter. Where square brackets […] and highlights are used in the document, it indicates that there is missing or incomplete information which will need to be incorporated prior to signature.
  • Please remove the square brackets and all highlighting prior to signature.