E-Commerce Terms of Sale (Goods – B2C)


E-Commerce Terms of Sale (Goods – B2C)

Basic Info

  • Applicable Region UAE
  • Available Languages
    English & Arabic
  • Document No 0000750
  • Version V 1.0
  • Last Updated 02-26-2024
  • Reviews 0
Document Summary

An online terms of sale template outlines all the terms and conditions in relation to the purchase of goods online through the website and/or the mobile application. The template lays down the terms concerning delivery of product, cancellation of orders, returns and refunds, liability of the platform and furthermore.


Article 25 of the Federal Law No. 15/2020 on Consumer Protection states the information that suppliers in the field of e-commerce must provide to consumers including terms of contract, payment and warranty. The same article stipulates that consumers shall not be offered legal protection if they purchase products and/or services through suppliers unlicensed inside the United Arab Emirates.

As per article 4 of the same, the consumer has the right to obtain correct information about the goods that he purchases, uses, or consumes, or the service he receives. The same article stipulates the obligation of the product supplier to educate the consumer about his rights and obligations.

Online product suppliers should refer to the following laws and regulations to ensure compliance with the applicable laws and regulations in the United Arab Emirates:

  1. Federal Law No. 15/2020 on Consumer Protection.
  2. Cabinet Decision No. 66/2023 Concerning the Executive Regulation of the Federal Law No. 15/2020 Concerning the Consumer Protection.
  3. Federal Decree-Law No. 46/2021 On Electronic Transactions and Trust Services.
  4. Cabinet Decision No. 28/2023 Concerning the Executive Regulations of Federal Decree-Law No. 46/2021 on Electronic Transactions.

This document includes the following sections:

  1. Introduction
  2. Order Acceptance
  3. Delivery of Your Order
  4. Returns
  5. Warranties, Representations & Undertakings
  6. Liability
  7. General


This document is intended for use in the United Arab Emirates.


This document is provided for reference only and is not intended to be, and should not be considered, legal advice. Determinations about whether this document will be appropriate in your particular situation or jurisdiction should be made after consultation with a legal counsel. Kanoony will not assume any legal liability that may arise from the use of this document.

Before Execution

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