E-Commerce Terms of Sale (Goods – B2C)

Document Summary

An online terms of sale template outlines all the terms and conditions in relation to the purchase of goods online through the website and/or the mobile application. The template lays down the terms concerning delivery of product, cancellation of orders, returns and refunds, liability of the platform and furthermore.

Description

Article 25 of the Federal Law No. 15/2020 on Consumer Protection states the information that suppliers in the field of e-commerce must provide to consumers including terms of contract, payment and warranty. The same article stipulates that consumers shall not be offered legal protection if they purchase products and/or services through suppliers unlicensed inside the United Arab Emirates.

As per article 4 of the same, the consumer has the right to obtain correct information about the goods that he purchases, uses, or consumes, or the service he receives. The same article stipulates the obligation of the product supplier to educate the consumer about his rights and obligations.

Online product suppliers should refer to the following laws and regulations to ensure compliance with the applicable laws and regulations in the United Arab Emirates:

1. Federal Law No. 15/2020 on Consumer Protection.
2. Cabinet Decision No. 66/2023 Concerning the Executive Regulation of the Federal Law No. 15/2020 Concerning the Consumer Protection.
3. Federal Decree-Law No. 46/2021 On Electronic Transactions and Trust Services.
4. Cabinet Decision No. 28/2023 Concerning the Executive Regulations of Federal Decree-Law No. 46/2021 on Electronic Transactions.

This document includes the following sections:

1. Introduction
2. Order Acceptance
3. Delivery of Your Order
4. Returns
5. Warranties, Representations & Undertakings
6. Liability
7. General

Jurisdiction

This document is intended for use in the United Arab Emirates.

Before Execution

• The information on this front page or contained in the headers and footers of this instrument are for guidance purposes only.
• Please delete this front page together with the information contained in the headers, footers, and the endnotes prior to circulating this letter. Where square brackets […] and highlights are used in the document, it indicates that there is missing or incomplete information which will need to be incorporated prior to signature.
• Please remove the square brackets and all highlighting prior to signature.

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