Customer Complaint Letter


Customer Complaint Letter

Basic Info

  • Applicable Region UAE
  • Available Languages
    English & Arabic
  • Document No 0000709
  • Version V 1.0
  • Last Updated 02-09-2024
  • Reviews 0
Document Summary

The purpose of this letter is to complain about the failure of a service provider’s employee to deliver certain services in a satisfactory manner. The customer must detail the kind of service provided, and the problem that occurred in the delivery of the service. The customer must also determine what may please him to sort the matter.


This letter outlines the specifics of the complaint and a suggested course of action to rectify the matter. It also requests a formal response from the service provider and sets a deadline for the response.


This document is intended for use in the United Arab Emirates.

Before Execution

  • The information on this front page or contained in the headers and footers of this instrument are for guidance purposes only.
  • Please delete this front page together with the information contained in the headers, footers, and the endnotes prior to circulating this letter. Where square brackets […] and highlights are used in the document, it indicates that there is missing or incomplete information which will need to be incorporated prior to signature.
  • Please remove the square brackets and all highlighting prior to signature.


This document is provided for reference only and is not intended to be, and should not be considered, legal advice. Determinations about whether this document will be appropriate in your particular situation or jurisdiction should be made after consultation with a legal counsel. Kanoony will not assume any legal liability that may arise from the use of this document.