Updated: May 6, 2020.
This Policy covers information that we may collect when you use and/or access our Website such as you’re your name, IP address, e-mail address, physical address, location, and telephone number (“Personal Information”). We may as well collect anonymous demographic information, which is not exclusive to you; information about your computer hardware and software such as your access timing, domain name, browser type, and addresses of referring Website and other information. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. In order to better understand how users use the Website and for the purpose of improving our services, Kanoony may also collect information about your use of our Site, such as pages visited, links clicked, text entered, and mouse movements.
We genuinely care about the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. The information we collect is used for the operation of the Website, to provide high-quality services, and to provide general statistics regarding use of the Website.
We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
The information that we collect, and store often depends on the type of service that you use. For example, when you register with Kanoony, we collect and maintain your account information such as login name, password, email address, and contact information. If you use our Library, we collect and store the information you enter in the course of generating or editing your document. If you use our Start A Business or Registered Agent Services, we collect and store the information you provide about your business entity or filing, such as the entity name, filing number, address, phone number, and in some cases, the names, addresses and contact information of registered agents, officers, directors, managers or owners of the entity. If you contact our customer service personnel, we may record the phone call or retain the email string or chat transcript for quality assurance purposes. If you use our digital signature service, we collect and store information about your name, email address, electronic signature, and company logo. If you access our Talk to a Lawyer Service, we collect and store your name, email address and information about the relevant jurisdiction and your legal matter or question for quality assurance purposes and to connect you with the right lawyer and/or legal consultant (but we do not monitor nor shall we be responsible for any communications between you and your lawyer and/or legal consultant that occur outside of our Services). Kanoony will not delete customer information other than upon customer request. However, Kanoony reserves the right to delete customer information for members with a free account status at any time without any responsibility on the part of Kanoony.
Please note that if you directly disclose personally identifiable information or personally sensitive data through the Services to third parties, this information may be collected and used by them. We strongly encourage you to review the privacy statements of each service provider you access from our Website so that you can understand how those entities collect, use and share your information. Kanoony is not responsible for the privacy statements, privacy practices, or content on websites or services outside of those we operate.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties’’.
www.kanoony.com will not pass any debit/credit card details to third parties’’.
B. Use of your Personal Information
Kanoony collects and uses your Personal Information to operate improve and deliver the Services. Kanoony may also use your Personal Information to notify you of new services offered on the Website that may be of interest to you. Kanoony may also contact you to take part in surveys.
Kanoony does not sell, rent, or lease your Personal Information to third parties. Kanoony may, from time to time, contact you on behalf of third-party vendors and/or service providers regarding a specific product and/or service that may interest you. In the event where you ask us to do so, we will disclose your Personal Information with reliable third parties to offer you products and/or services that you showed interest in.
Moreover, we may share data with third parties to perform data statistical analysis, send you email, perform tasks required to complete a transaction, provide customer support. Kanoony may as well share data on your use of the Website, such as visited pages, accessed links, non-sensitive text entered, and mouse movements, with third-party providers of web and application analytic services in order to enable Kanoony to understand site usage, detect fraud and potential threats and improve its Services. All such third parties are prohibited from using your personal information except to provide the said Services, and they are bound to maintain the confidentiality of your information, although in some cases those third parties are allowed to use aggregated and de-identified data for the improvement of their own services.
Kanoony utilizes tracking pixels and other different processes and technology to track the pages our users visit on our Website. The data collected may be used to understand our users’ requirements, how they utilize our Services, develop our Services, improve our offerings, and provide personalized content and proposals. Any "do not track" signals transmitted through any instrument, device, technology, or method will have no impact on our assemblage of individually classifiable information.
We use third parties such as Google Analytics for data collection and analytics to collect, process, and store your site usage and browser information on our behalf when you use our Services. These parties are limited to using personal information to provide support for our Services. Kanoony uses tracking to generate remarketing targets of users according to users’ behavior on our Website. Kanoony may utilize email addresses to reach out to users through third-party advertising platforms. We may share users’ information with third parties to execute such advertising services.
Kanoony may disclose personal information if required by law; whether to shield our or our users' rights, property, or safety; from fraudulent or illicit use of the Services.
Personal Information and other data described in this Policy may be disclosed if Kanoony considers merger, acquisition, sales, bankruptcy, or obtaining financial facilities from any financial institution.
C. Communication between our users and Services Providers
As part of the process, Kanoony may review, collect and store some of the communications exchanged between our users and Services providers, specifically those submitted on our Website, including without limitations, name, email address, contact details and the brief of the matter submitted through our Website, for quality assurance reasons and fulfillment of the Services. Kanoony does not interfere with or control the content of legal advice from lawyers and/or legal consultants to our users under any circumstances whatsoever. While we believe such communications should be attorney-client privileged, if you choose to communicate with a lawyer and/or legal consultant through our Services, please note that such communications between you and a participating lawyer and/or legal consultant may not be protected under the said doctrine, however, the information you provide when you use our Services will be held strictly confidential.
We utilize cookies (persistent and session cookies) and weblog files to track usage and trends, to enhance our Services and to tailor your experience. A “cookie” is a tiny text file that sits on your computer, mobile phone, or other devices, and allows Kanoony to recognize you as a user when you return to our Website using the same computer and web browser. Data gathered via cookies may comprise the date and time of visits, the pages viewed, and time spent at our Website. You can remove or block cookies using the settings in your browser, but in some cases that may impact your ability to use our Website. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our Services, both on an individual and aggregate basis.
E. Retention of Personal Information
We do not store your Personal Information as long as it is not deemed necessary for the purposes for which it is processed. The time for which we retain Personal Information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it.
F. Security of your Personal Information
You are responsible for safeguarding and preventing unauthorized access to the user information and password that you use to access our Website. You agree not to disclose your password to any third-party, and you are responsible for any activity using your account, whether you authorized such activity or not. Please immediately notify Kanoony of any unauthorized use of your account. To keep your personal information safe, we use physical, electronic, and managerial tools. We apply these tools based on the sensitivity of the personal information we collect, use, and store, and the current state of technology. We protect your personal information through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorized disclosure and alteration.
G. Minors’ Privacy
If you are under the age of 21, please do not use our Website or send us your Personal Information. Our Services are not designed for and are not marketed to people under the age of 21 (“minors”). We do not knowingly collect or ask for Personal Information from minors. We do not knowingly allow minors to use our Services. We delete Personal Information that we learn is collected from a minor without verified parental consent. Please contact us if you become aware that a minor has provided us with Personal Information.
H. Changes to this Policy
I. Questions & Complaints